Privacy Policy

PRIVACY POLICY

Last updated: March 9, 2023

Purpose

The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to summarize the ways in which HealthWire, our affiliates, and all of our brand names and branded services (collectively “HealthWire”, “we”, “our”, “us”), collects, maintains, and uses the personal information of users of this website (“Site”), who contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide information to our sales agents (“user”, “you”, “your”). Please feel free to contact us by email at info@thehealthwire.com or by mail at HealthWire, 62 NE 167th St, Unit #182, Miami, FL 33162 with any questions or concerns about this Privacy Notice or the information we gather about you.

How We Collect Your Information

We gather information about you when you interact with our services, including when you use our websites, contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide your information to our sales agents (collectively, “Customer Information”). We also use cookies and pixel tags to track your usage of our websites. We also use online order forms and information request sheets to obtain information from you that is necessary to process your orders and provide you with requested information. When you call the numbers on our websites and speak with our customer service representatives, we collect information provided during calls to ensure the best quality of service and the correct processing of your orders.

Customer Information we gather about you may contain personally identifiable information. For an explanation of how we use Customer Information, including personally identifiable information, please see the section below titled “How We Use Customer Information.”

Information We Collect

We collect general types of information about you when you visit and use our website such as personal information, demographic information, behavioral information, quiz answers and indirect information. Sometimes we collect combinations of these types of information.

Personal information is information that can be used to identify you or any other individual to whom the information may relate. This is information which you are prompted to provide to us. Such information may include your name, address, telephone number(s), and email address or other unique information about you which you provide to us during the registration process, or though the course of communicating with us about the services provided on our website.

Demographic information is information that may or may not be unique to you in the sense that it refers to selected population characteristics. Such information may include, but is not limited to, zip code, telephone number(s) (including mobile phone number(s) and carriers), birth date, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests.

Behavioral information is information pertaining to how you use our website, the areas of our website that you visit, what services you access, and information about your computer hardware and software, including your IP address, geographic location, browser preference, operating system type, domain names, times that you access the internet, and other websites you have visited.

Indirect Information is information which is provided to us by a third party or web technology information that we automatically collect from you when you visit our website. This includes information collected from the use of cookies, Web beacons or JavaScript.

Cookies

This explains how we use cookies on this website. We recommend that you read our cookies statement so that you are aware of how we use them globally and can take steps to reject or delete the cookies if you do not agree to them being used. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. You can set your browser not to accept cookies, however, in a few cases some of our website features may not function as a result.

We use cookies to enable you to navigate between pages and to generally improve your user experience. We also use cookies to analyze how users interact with this Website, to enable you to share content using social media and to provide you with embedded content from third parties. We also sometimes use cookie type technologies in emails to identify how users come to this Website so that we can evaluate and measure the effectiveness of our email marketing. 

We may combine information collected via cookies with information such as your IP address, the type of browser, device, and operating system, for example, to provide statistical information about visitors to the Website. Where this Website uses third-party cookies, you should check with the relevant third party to see how they use cookies.

You can find out more about cookies at http://www.allaboutcookies.org. The user instructions for your browser or device will explain how you can control the use of cookies on Your device.

Cookies

"Cookies" are a feature in your browser software. If enabled, cookies store small amounts of data on your computer about actions you take on the pages of our website. Cookies assist us in tracking which of our features you visit most often, and what content you viewed on past visits. We may use cookies to keep track of the number of return visits, accumulate and aggregate statistical information generally pertaining to our website, and deliver specific content to you based on your past viewing history. You can disable cookies, although our website may not function properly for you. Your browser preferences can be modified to accept or reject all cookies, or request a notification when a cookie is set. You may read more about cookies at http://cookiecentral.com. In order to use all of the features and functionality of our website, you need to accept cookies.

Accepting and Rejecting Cookies

Where legally permissible, your continued use of a website after being presented with a cookie banner containing an opt-out link will be considered consent to the use of cookies. If legally required, you will be provided with a clear message about what cookies are used and their purpose and the cookie will not be deployed unless and until that consent is provided by you (e.g. clicking “accept” or “I agree”). Consent is not required under the Privacy and Electronic Communications Regulations for cookies that are strictly necessary. You can manage the use of cookies on this Website by clicking on the link provided in the “Opt-Out Procedures” below.

Apps, Browser Extensions and Other Platforms

Our Site contains links to other sites, applications, platforms, and services that may be operated in part by third parties whose privacy policies we don't control and may differ significantly from this one. For instance, information used or collected in a browser extension we created may be collected, used, and shared in the regular operation of the browser service itself in ways that we would not. HealthWire is not responsible for the content or privacy practices of any third-party services. We recommend that you read and familiarize yourself with the privacy policies of any site or service you access.

To the extent a browser extension or app we create collects and uses Customer Information and any other information, it is collected and used solely to the extent necessary to operate the extension or app. We likewise do not sell any Customer Information collected. The use of any Customer Information collected in a browser extension or app is detailed in “Use and sharing of Customer Information” below. 

If you desire to limit the data collection capability or the level of access to information by any browser extension or app operated by us, you may uninstall and remove the app from your device or uninstall and remove the extension from your browser. If you wish to generally opt-out of data collection or data processing by us, you may submit a data subject access request by following the procedure outlined below in “Opt-out and Data Subject Access Request Procedures.”

Children Under the Age of 13

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at by submitting an email request to info@thehealthwire.com, by writing to HealthWire, Privacy Department, 62 NE 167th St, Unit #182, Miami, FL 33162 or calling us at (844) 435-3969. We do not sell personal information of consumers, including consumers we know are younger than 13 years old or that we are prohibited from selling under applicable law.

California residents under 13 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

Security Measures

We have implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to Your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know Your Customer Information to provide the products and services that You request.

Additional PCI Requirement as a Service Provider.

We acknowledge to our customers that we are responsible for the security of cardholder data we possess or otherwise store, process, or transmit on behalf of the customer, or to the extent that we could impact the security of the customer’s cardholder data environment.

How We Use Customer Information

We use your Customer Information to process your orders and requests and to provide you with the products and services you desire. In addition, we use information that we collect about you or that you provide to us, including any Customer Information:

  • To present our services and to otherwise carry out, evaluate, market, analyze, personalize, and improve our services, which may include storing your information and providing access and sharing of your information with our agents, vendors, suppliers, affiliates, third-party service providers, advertisers and other third parties.
  • To operate any applications or browser extensions we create, to maintain records of your use of these applications or browser extensions, and to analyze and evaluate these applications or browser extensions to determine if we should develop and/or release additional applications or extensions.
  • To contact you via email, SMS, and telephone calls about the Services, your account, events, services, or products that we think might be relevant or of interest to you.
  • For any other purpose stated in this Privacy Notice. 

How We Share Customer Information

We may share your Customer Information with third parties to complete your purchases of products and services. The extent to which we use and share your Customer Information depends upon the nature of and purpose for which we use and share it. A summary of how we share your Customer Information with third parties is detailed in the list below. By using our services, you agree that we may transfer your Customer Information to third parties in order to fulfill the purposes for which you have provided your Customer Information. 

  • With Third-Party Product and Service Providers. We share your Customer Information, as needed, to the third parties who provide the products and services you request. This includes sharing information we collect with third parties who provide services which are necessary to support the operation of any applications or browser extensions we operate. We also frequently act as a third-party marketer and seller of various brand name products and services, and we provide these companies with the information necessary to carry out your orders. How these companies use your Customer Information, once we have passed it on to them, is governed by their respective privacy policies and procedures.
  • With Third-Party Advertisers. We do not sell or share your Private Customer Information with any third parties, except with the Third-Party Product and Service Providers described above. The ways in which such parties may subsequently use your Customer Information are governed by their own privacy policies and procedures. 
  • Mobile Information. No mobile information, including text messaging originator opt-in data and consent, will be shared with third parties/affiliates for marketing/promotional purposes.
  • To Prevent Fraud and Scams. We may share your Customer Information with third parties for the purpose of preventing fraud and scams.
  • With Third-Party Cookies. We allow third parties to collect anonymous information when you visit our website and to use that information to serve ads for our products or services when you visit other websites. These third parties may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to our website to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third-party web beacon, or other technologies, to collect this information.
  • For Legal and Other Purposes. We may share your Customer Information in order to:
    1. comply with any subpoena, court order, or legal process, including to respond to any lawful government or regulatory request.
    2. enforce or apply our Terms of Service.
    3. necessarily protect our rights and property or to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
  • New Ownership. We may share your Customer Information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets.

Opt-out and Data Subject Access Request Procedures

You may opt out of the following communications from us and request access to or deletion of your data through the following methods:

  • Email Promotions. To unsubscribe from a particular newsletter, click the “unsubscribe” link at the bottom of that email newsletter. When we send newsletters to subscribers, we may allow advertisers or partners to include messages in those newsletters, or we may send sponsored or dedicated messages on behalf of those advertisers or partners. We may disclose your opt-out choices to third parties so that they can honor your preferences in accordance with applicable laws. To opt out from receiving further email communications from us generally, you may email us at info@thehealthwire.com or write to HealthWire, Privacy Department, 62 NE 167th St, Unit #182, Miami, FL 33162. If you opt out of receiving email communications, we will still be permitted to send you transactional messages. Opting out of email communications does not constitute an opt out from any other means of communications.
  • Opt-out from SMS messages. To stop receiving SMS messages after you’ve signed up for a Campaign, just reply “STOP” to opt out and cancel the service. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. 
  • Data Subject Access Request. A data subject access request is the means we make available to you to exercise your data privacy rights. This includes a right to be informed of data we store about you, your right to access such data, your right to request a portable copy of such data, and your right to delete such data. To submit a data subject access request, you may call toll-free (844) 435-3969, email us at info@thehealthwire.com, or write to HealthWire, Privacy Department, 62 NE 167th St, Unit #182, Miami, FL 33162. In each of the above-mentioned contact methods, to protect the privacy of you and others we will request verification of your identity. If you wish, you may authorize an agent to submit a request on your behalf. If we receive a request on your behalf, we will ask them to provide proof of your permission for them to act in your stead. To designate an authorized agent, you must provide the authorized agent with signed permission to make the request on your behalf. If your authorized agent is a business entity, then the authorized agent must be registered with the California Secretary of State to conduct business in California. We may deny a request from an authorized agent if the agent cannot provide us with signed permission from you demonstrating that the agent has been authorized by you to act on your behalf. Further, before responding to a request from an authorized agent, we will still require the authorized agent provide us with enough information so that we can verify your identity. If the authorized agent is unable to provide information sufficient to verify your identity, we may decline to process the request or we may contact you to self-verify the request and your identity. Additionally, we may contact you further to request information that will enable us to fulfill your request. In the event an overriding lawful basis for processing your personal data may exist, or certain exemptions may apply, we may refuse your request. If we refuse Your request, we will explain the reasons why.
  • Third-Party Cookies. To opt out of anonymous third-party advertising cookies, visit the Network Advertising Initiative website by clicking here

Your California Privacy Rights

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Please note that we will not discriminate against you for exercising your rights under the CCPA. However, as noted below under “Right to Opt-Out” if you exercise your right to opt out, some of our services may not function for you, as the sharing of personal information may be critical to operation.

To exercise your right to know or your right to delete, please follow the instructions listed above in “Opt-out and Data Subject Access Request Procedures.”

Right to Know

California residents have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information (the “right to know”). Once we receive your request and verify your identity, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • The business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    1. sales, identifying the personal information categories that each category of recipient purchased; and
    2. disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

You have a right to obtain a copy of the specific pieces of personal information we collected about you (also called a data portability request). Once we receive your request and verify your identity, we will provide you a copy of your personal information that is responsive to your request.

Right to Delete

California residents have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review the request to see if an exception applies that allows us to retain some or all of your information. If an exception applies, we will provide you information about that exception.

We will delete or deidentify personal information not subject to one of the exceptions from our records and will direct our service providers to take similar action.

Right to Opt-Out

California residents have the right to opt out of the sale of their personal information. However, please know that we do not sell any Customer Contact Information or Private Customer Information that We collect.

CCPA Notice to California Residents of Information We Collect, Use and Share

We collect information that identifies, relates to, describes, or is capable of being associated with, a particular individual (“CCPA personal information”). When you use our website, we allow third parties using a tag (or often called a pixel) to access your browser for the purposes of setting cookies and/or other similar technologies and collect personal data, including your email and/or hashed email address, cookies data, IP address, and/or information about your browser or operating system. We will use, sell, and share the personal data collected from you for online targeted and cross-context behavioral advertising, identity resolution, cross-channel advertising (e.g., TV, Mobile, other web-connected devices), other online and offline marketing-related purposes, and to measure the effectiveness of such advertising. They may also allow their partners access to your browser for similar purposes (e.g., via cookie syncs). Personal data collected may be stored for as long as necessary to enable these purposes unless limited by browser settings or by opting out. You may opt-out of this use of your personal data via the DAA choices page or by using the Global Privacy Control [if applicable: or through our consent management platform, which honors the IAB US Privacy String and/or Global Privacy Platform state-specific choices].

We have collected the following CCPA personal information using our services within the last 12 months:

Category of Information

Collected in the preceding 12 months?

Example

A. Identifiers.

YES

IP Address, name, phone number, postal address, email address

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

YES

IP Address, name, phone number, postal address, email address, social security number, bank account number, credit or debit card number

C. Protected classification characteristics under California or federal law.

No

N/A

D. Commercial information.

YES

History of using websites

E. Biometric information.

NO

N/A

F. Internet or other similar network activity.

YES

History of using websites

G. Geolocation data.

NO

IP Address

H. Sensory data.

NO

N/A

I. Professional or employment-related information.

NO

N/A

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

NO

N/A

K. Inferences drawn from other personal information.

NO

N/A


As noted above, we have not sold any CCPA personal information within the preceding 12 months. We disclose (and have disclosed within the previous 12 months) CCPA personal information for a business purpose to the categories of third parties indicated in the following table:

Category of Information

Category of Recipient

A. Identifiers.

Call routing, Call analytics, Cloud computing, Marketing analytics, Client product providers

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Call routing, Call analytics, Cloud computing, Automation, Client product providers

C. Protected classification characteristics under California or federal law.

Not shared

D. Commercial information.

Marketing analytics

E. Biometric information.

Not shared

F. Internet or other similar network activity.

Marketing analytics, 3d party advertisers

G. Geolocation data.

Not shared

H. Sensory data.

Not shared

I. Professional or employment-related information.

Not shared

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Not shared

K. Inferences drawn from other personal information.

Not shared

 
Disclosure of Right to Opt-out Under Nevada Law

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to info@thehealthwire.com. However, please know we do not currently sell data triggering that statute's opt-out requirements (which require the exchange of covered information for monetary consideration).

If You are a Purchaser in Washington State

Washington State requires that sales or use tax is due on certain purchases. The seller may or may not collect and remit retail sales tax on a purchase. Washington state requires the purchaser to file a use tax return if retail sales tax is not assessed at the time of a taxable sale. If the seller to whom the purchaser is referred does not collect retail sales tax on a subsequent purchase, the seller may be required to provide information to the purchaser and the department about the potential sales or use tax liability.

This notice is provided under the requirements of L. 2017 Section 205(3). For additional information regarding whether and how to remit sales or use tax consumers may visit the Washington State Department of Revenue website at https://dor.wa.gov/.

International Users

Residents of the EEA or Switzerland are entitled to specific rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of the European Union 27 April 2016 (the “General Data Protection Regulation” or “GDPR”). These rights include rights to: 

Access your personal data as the term is defined by GDPR

  • Request deletion of your personal data 
  • Request correction of your personal data
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Receive your data in a portable manner

If you have any questions about the information we have about you, desire access to your information that we have on file, believe information we have about you is inaccurate or incomplete, or wish to exercise any of your rights regarding your information please follow the instructions for submitting a Data Subject Access Request located in “Opt-out and Data Subject Access Request Procedures.“ Additionally, to opt out from receiving further email communications from us generally, you may email us at info@thehealthwire.com

Please be aware that the information we collect through our Services may be transferred to and stored on servers in North America. By using the Site’s services, you acknowledge and consent to the transfer and processing of your personal information in the United States as described in this Privacy Notice. Please be aware that the data protection laws and regulations applicable to your personal information transferred to the United States may be different from the laws in your country of residence.

Changes to This Privacy Notice

We will update this Privacy Notice from time to time to reflect changes in our business. Where required by applicable law, we will provide notice to you if these changes are material. Notice may be by email to you at the last email address you provided us, by posting notice of such changes in this Privacy Notice, on our websites or by other means, consistent with applicable law. 

Contact Information

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Website: TheHealthWire.com
Email: info@thehealthwire.com
Postal Address: HealthWire
62 NE 167th St, Unit #182, Miami, FL 33162